You have questions, you may find the answer here, if not contact us !
About STLs shop:
#1 Your files are expensive !
Because it worth it 🤷♀️
#2 Can i download your files from somewhere else ?
No, our files are only available on our website to make sure you have updated files and printing support, if you download them from an other platform like Thingiverse, Cults3D, MyMinifactory … That means it’s an illegal copy and we do not guarantee the quality of the file, you won’t have any printing support from us and no update.
#3 My printer is too small, the parts doesn’t fit ?
Don’t worry, we’re expensive that’s also why: if you can’t print a file, we scale it freely for you. If you do it by yourself you won’t be able to assemble parts.
#4 Do you i have to pay for updates ?
No, when we update a model you will receive a notification and files will be available for free in your dashboard.
#5 Can i use any slicer ?
Yes, the slicer doesn’t matter, you could check our articles in ” 3D print ” section for advices.
#6 I struggle to print your model, can you help me ?
In you dashboard, ” Download ” section, you have the ” Help ” button, just click and we will help you.
About Kits shop:
#1 Do you have stock ?
No, we do not stock any model. The production start once your order confirmed. When an update is released or a new color, you’re sure to have it.
#2 How long it takes to produce ?
For one model we need 24 to 48h, this include the print, quality control and packaging.
#3 Is it resin or plastic ?
We use FDM (Fuse Deposition Modeling) because our kits need to be shockproof. Resin is better for details and small print but very fragile.
#4 Do my kit will have defaults ?
We try to keep a high level of quality but we can’t go over few imperfections. If a major default appear during printing, the part is trashed. We clean all parts before packaging but few imperfections are left due to FDM process:
- small color change due to PLA fusion
- small lines offsets
#5 Which level of detail i could expect ?
Dimville Factory is a design philosophy, clean and minimalist. Every models are made in the same way, but you’re free to modify by adding your own details.
#6 Can I remove printing lines and paint ?
Yes, if you plan to paint one of our model, you should choose white PLA. Then remove lines with 120 sandpaper and finish with 600 sandpaper. Before painting, use primer filler and 600 water sandpaper. Finally, apply color and clear coat ! Plastic primer is not necessary.
#7 Do you ship worldwide with tracking number ?
Yes, every orders are shipped with tracking number whatever your country.