If you need after-sale or technical support you have to open a ticket
-After-sale: "My account" - "Orders" - "Get Help" button.
IMPORTANT: If you ask after-sale help without using this method, we will automatically close the ticket.
or
-Technical support: "My account" - "Personal Ticket Area"
We wont reply for any plane request, after-sale or technical support by email.
-After-sale: "My account" - "Orders" - "Get Help" button.
IMPORTANT: If you ask after-sale help without using this method, we will automatically close the ticket.
or
-Technical support: "My account" - "Personal Ticket Area"
We wont reply for any plane request, after-sale or technical support by email.
Model requests:
If you use the form to request model, we wont reply.
Use the dedicated page here.
Use the dedicated page here.
Help desk opening days:
Monday to Friday / 10:00 AM – 17:00 PM (UTC)
We produce and ship from France but our workshop is not open to the public.
